Carpet should never be washed. All deformations that may occur in case of washing are out of warranty.
The warranty period starts from the delivery of the carpet and is 2 years.
If it is determined that the malfunction repair is not possible with the report prepared by the manufacturer, the replacement will be made free of charge.
In order not to damage the pile structure and colors of the carpet, chemicals such as detergent, hard surface cleaners, bleach, oil remover, salt spirit should be used in the cleaning process. Carpet should not be beaten and beaten. While cleaning the carpet, it should be wiped with natural soap or carpet shampoo using a soft cloth.
Hard objects and items placed on the carpet should not be left in the same place for a long time, and their places should be changed over time.
The carpet should be wiped according to the pile direction.
The liquid spilled on the carpet should be removed with an absorbent cloth or vacuum. Any stains that may occur should be treated immediately.
Carpet should be dried shortly after cleaning. It should not be left moist. Deformations may occur in carpets that remain moist due to mold.
Some fluff growth is inevitable on woolen and acrylic carpets. For carpets that are regularly cleaned with a powerful vacuum cleaner, this situation will be almost non-existent in a short time.
It is inevitable that a carpet that has been bought and used before will be different in color and touch between the two carpets.
It is natural that the color tones are different due to the lot difference in the yarn in the same quality and pattern. This cannot be a reason for a return.
Since direct sunlight will damage the carpet, the carpet should not be left in such an environment for a long time.
Our carpets do not have a stain resistant feature.
Products that do not have a label on the back of the carpet, that are ripped or torn are not covered by the warranty.
When the carpet is not used, it should be stored in rolls in a dry environment.
In carpets using cotton wefts, a shrinkage of 2% - 3% may occur.
Malfunctions resulting from the use of carpet contrary to the matters stated in the user manual are not covered by the warranty.